Returns & Exchanges

At King's Wine Cellar, we strive for perfection in every bottle, but if your selection is corked or damaged, we offer a 14-day return window for a full refund or exchange. Please ensure all returned bottles remain at least three-quarters full to allow our sommelier team to verify any quality issues.

Return Process

• 1.
  Contact Our Cellar Team

  Email our support team within 14 days of receipt with your order number and a brief description of the defect or damage.

• 2.
  Document the Issue

  Provide a clear photograph of the damaged bottle, label, and cork to help us expedite the verification process with our vineyards.

• 3.
  Secure the Shipment

  Carefully repackage the bottle using the original protective transit materials to ensure it reaches our cellar safely without further breakage.

• 4.
  Receive Your Refund

  Once our experts inspect the return, we will issue a full refund to your original payment method or ship a replacement bottle at no extra cost.